About This Policy

PRONIXT is operated by Shenzhen Brilliant Forge Technology Co., Ltd. This Privacy Policy explains how we handle information when you visit pronix-tools.com or contact us regarding our products and services.

Information We Collect

We may collect information that you voluntarily provide when contacting us by email, WhatsApp, WeChat, social media or other communication channels. This may include your name, company name, email address, telephone number, product requirements, drawings, specifications and other information related to your inquiry.

Our website may also automatically collect limited technical information, such as your IP address, browser type, device type, referring page and basic website usage data.

How We Use Your Information

We may use the information we receive to:

• Respond to product inquiries and quotation requests.
• Provide technical recommendations and customer support.
• Prepare quotations, drawings, samples or order information.
• Improve our website, products and services.
• Maintain business records and comply with applicable legal requirements.

Cookies

Our website uses essential cookies and may use analytics or other similar technologies for website functionality, security, performance and service improvement. Where legally required, consent options are provided through our cookie banner.

For more information about the cookies used on this website and how to manage your preferences, please read our Cookie Policy (EU).

Sharing of Information

We do not sell personal information. Information may be shared with trusted suppliers, machining partners, logistics providers, payment providers or service providers only when reasonably necessary to respond to your inquiry, fulfil an order, operate the website or comply with legal obligations.

Data Retention

We retain inquiry and business information only for as long as reasonably necessary for customer service, business administration, legal compliance and record-keeping purposes.

Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, loss or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

External Links

Our website may contain links to external services such as Facebook, Instagram, LinkedIn, WhatsApp, WeChat or PDF documents. These third-party services operate under their own privacy policies, and we are not responsible for their privacy practices.

Your Rights

Depending on your location and applicable law, you may have rights regarding access, correction, deletion, restriction or objection to the processing of your personal information. You may contact us to submit a request. We may need to verify your identity before completing certain requests.

Contact Us

For privacy-related questions or requests, please contact us using the details below.